Shipping policy

Once your order has been shipped, you will receive an email notification with your tracking information.

When you make a purchase from Zeally Herbs, you are liable for any additional duties. Please take this into account when placing your order.

Delivery is stated in business days. We aim to dispatch all orders within 36 hours between Monday - Friday. Please note, Zeally Herbs is not responsible for any delays caused by couriers. These may happen from time to time and can occur in peak volume periods. 

International Orders

All international orders may be subject to customs duties, import taxes, tariffs, processing fees or other charges imposed by the destination country.

Shipping and applicable taxes are calculated at checkout for Australian and New Zealand orders. For customers in other countries, additional duties, taxes or import charges may be payable separately before or upon delivery.

These charges are determined by the relevant customs or government authorities and are outside Zeally Herbs’ control. The customer is responsible for all customs duties, taxes, tariffs, import fees and other charges associated with their order.

Customers are responsible for checking the import requirements and restrictions applicable in their country before placing an order. Some countries restrict or prohibit the import of certain products, ingredients or materials. Zeally Herbs cannot guarantee that an international order will be permitted entry into the destination country.

If customs duties, taxes or import charges are not paid, or the parcel is refused by the customer, the parcel may be returned to Zeally Herbs. Where a parcel is returned to us because duties, taxes or import charges were refused or unpaid, an AUD $80 return and processing fee will be deducted from any refund, together with any additional charges actually incurred by Zeally Herbs in recovering the parcel.

Any remaining refund will be processed once the returned goods have been received by Zeally Herbs and assessed in accordance with our Returns Policy.

Customs charges are not refundable by Zeally Herbs. If you believe you have been incorrectly charged, you will need to contact the relevant customs authority directly.

All international orders are shipped with tracking. Tracking information will be emailed once your order has been dispatched.

Delivery estimates are provided in business days and are estimates only. Customs processing may cause delays outside the control of Zeally Herbs.

For questions about international shipping, please contact hello@zeallyherbs.com.au.